RETURNS, WARRANTY & EXCHANGE POLICY
✔︎ We offer returns and exchanges on items up to 14 days after delivery. In the event you would like to return your purchase, all items must be unused and in the same condition that you received it and in its original packaging. Please contact us to initiate the process.
Products marked down in price are final sale items and not eligible for return (these products are marked down with their reduced price in red). Please note that full-priced items purchased using discount codes or during a site-wide sale period are not considered final sale and will be granted in store credit.
We stand behind the quality of our jewelry with a Twelve Month Warranty — we guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. Any defect detected upon inspecting your order please contact us we will repair or replace your product free of charge. However, this does not cover any inappropriate use or abuse of the item under warranty. The warranty does not cover water damage, normal wear and tear, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized RG&B dealer.
*Items received as a free gift are not eligible for replacement.
Please allow up to 14 business days from the time you mail the return or exchange for our team to receive it and process the request. Refunds for returns or new product exchanges will be provided once the item has been received and inspected. Failure to provide the item back in its original RoseGold & Black branded packaging will result in a repackaging fee of $9. Customers returning items for a refund will not be refunded the original shipping cost or any applicable customs duties/taxes as the case may be. Returns submitted for refunds will be subject to a restocking and handling fee. For all accessory returns and exchanges, items must be unscratched, unscuffed, otherwise undamaged, in its original branded packaging.
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Please note that refund requests with prepaid labels for our US customers, are subject to an additional 14 days processing time after tracking has been deemed delivered. This is due to transit time for packages returning from our mail forwarding center.
Eligible refunds will be processed back to the original payment method within 3-5 business days of the product being inspected and approved at our warehouse. In the event the payment method and/or card used to place the order is no longer active or available, we will provide a credit code for the value paid. We are not able to provide refunds to any other account, other than the original one used to place the order.
Exchanges and warranty replacements will be issued using standard shipping services.