FREQUENTLY ASKED QUESTIONS

SHIPPING & PAYMENT INFORMATION

HOW MUCH DOES SHIPPING COST?

RG&B has Free Worldwide Shipping on all Orders over $75 USD!

(Shipping times may differ due to delays)

UNITED STATES & CANADA:
'Tracked International Shipping' - $4.95 USD
- 15 to 25 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 10 to 20 Business Days

UNITED KINGDOM:
'Tracked International Shipping' - $6.95 USD
- 9 to 25 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 9 to 18 Business Days

AUSTRALIA:
'Registered Post (Tracked)' - $3.95 USD
- 3 to 11 business days.
- "Free Shipping on Orders Over $75 USD"
'EParcel Express Shipping' - Calculated by weight during checkout
- 2 to 6 Business Days

EUROPE:
'Tracked International Shipping' - $6.95 USD
- 12 to 21 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 9 to 18 Business Days

MEXICO:
'Tracked International Shipping' - $8.95 USD
- 9 to 25 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 8 to 18 Business Days

ASIA, NEW ZEALAND, INDIA, ISRAEL HONG KONG, SINGAPORE & CHINA:
'Tracked International Shipping' - $4.95 USD
- 6 to 25 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 3 to 18 Business Days

REST OF WORLD:
'Tracked International Shipping' - $11.95 USD
- 9 to 25 business days.
- "Free Shipping on Orders Over $75 USD"
'International Express Shipping' - Calculated by weight during checkout
- 8 to 18 Business Days

HOW LONG IS DELIVERY?

(Shipping times may differ due to delays)

UNITED STATES & CANADA:
'Tracked International Shipping'
- 15 to 25 business days. 
'International Express Shipping'
- 10 to 20 Business Days

UNITED KINGDOM:
'Tracked International Shipping'
- 9 to 25 business days.
'International Express Shipping'
- 9 to 18 Business Days

AUSTRALIA:
'Registered Post (Tracked)'
- 3 to 11 business days.
'E-Parcel Express Shipping'
- 2 to 6 Business Days

EUROPE:
'Tracked International Shipping'
- 12 to 21 business days.
'International Express Shipping'
- 9 to 18 Business Days

MEXICO:
'Tracked International Shipping'
- 9 to 25 business days.
'International Express Shipping'
- 8 to 18 Business Days

ASIA, NEW ZEALAND, INDIA, ISRAEL HONG KONG, SINGAPORE & CHINA:
'Tracked International Shipping'
- 6 to 25 business days.
'International Express Shipping'
- 3 to 18 Business Days

REST OF WORLD:
'Tracked International Shipping'
- 9 to 25 business days.
'International Express Shipping'
- 8 to 18 Business Days

WHEN WILL MY ORDER SHIP?

Due to COVID-19, your package may take longer to arrive than usual.Everyone at every stage is working hard to ensure that packages aredelivered as fast and as safely as possible, from packing your order inthe warehouse, right up until your order is out for delivery.

We'reaiming to ship all orders as fast as possible however, packages areexperiencing delays in processing and once they're in transit due tolimitations caused by COVID-19. Your tracking information will be sentthrough to your email automatically. If your country is not available incheckout then unfortunately we do not ship to your country at this time (you can message us on Facebook to see if we can add it to the list or make an exception).

Pleaseemail us at hello@rosegoldandblack.com for any other enquiries. Thankyou again for your support and patience, we really appreciate it.

CAN I PAY IN MY CURRENCY?

The currency displayed while you shop is in US Dollars (USD), unless another currency is selected.

You will be billed in your chosen currency. RG&B currently allows for checking out in US Dollars, Euros, GB Pound Sterling, Canadian Dollars, or Japanese Yen.

WHEN WILL MY ORDER SHIP?

MY COUNTRY DOESN'T APPEAR DURING CHECK OUT?

If your country is not available in check out then unfortunately we do not ship to your country at this time (you can message us on Facebook to see if we can add it to the list or make an exception).

ORDER INFORMATION & CONCERNS

I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

WHAT HAPPENS IF THE BRACELET DOESN'T FIT?

Products can be can be exchanged for another product of equal or less value or returned for a full refund or store credit within 30 days of delivery. T&Cs apply. (Returns Info)

We offer returns for all domestic and international orders depending on the state of the returned product. Please contact Customer Support to schedule the return. Expedited shipping charges are non-refundable.For international returns under $125 USD, the customer is responsible for return shipping.

JEWELRY SPECS & WARRANTY

WHAT TYPE OF LEATHER IS USED?

Our leather accessories are made of genuine cow-hide leather.

WHAT ARE THE BENEFITS OF THE ADJUSTABLE CLASP?

When shopping for jewelry online it can be difficult to know whether or not you are ordering the right size.
The adjustable clasp allows you to be able to adjust between 'Small, Medium, and Large' (6.5 inches to 7.8inches) to find the perfect fit every time. 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds requested within 14 days of receiving the item will be granted by the original payment method. Refunds requested between 15 and 30 days of receiving the item will be granted in store credit.

We have a no change-of-mind returns policy on sale items. All sale items are final.Our returns policy on non-sale items lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We aim to refund you within 10 Business Days after receiving the returned item.

Non-returnable items:
* Gift cards
* Sale items

To complete your return, we require your order #, a receipt or proof of purchase.

Exchanges (if applicable)If an item is defective or damaged, we may be able to provide you with an exchange for the same product. If you need to exchange it for the same item,contact us.

Shipping
To return your product, please contact us to receive the return address.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

IS THERE A WARRANTY?

We stand behind the quality of our jewelry with a Twelve Month Warranty — we guarantee that upon receiving the product, every jewelry item is free of material and manufacturing defects. Any defect detected upon inspecting your order please contact us we will repair or replace your product free of charge. However, this does not cover any inappropriate use or abuse of the item under warranty. The warranty does not cover water damage, normal wear and tear, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized RG&B dealer.

OTHER INFORMATION

DO YOU HAVE ANY RETAIL LOCATIONS?

Currently we are only selling through our Online store 'www.rosegoldandblack.com'

WHAT IS ROSEGOLD & BLACK?

A Jewelry and Accessory brand that creates contemporary pieces using the base colors rose gold, and black.

MY COUNTRY DOESN'T APPEAR DURING CHECK OUT?

If your country is not available in check out then unfortunately we do not ship to your country at this time (you can message us on Facebook to see if we can add it to the list or make an exception).

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